My customer service kick continues. Here are some links to other good stuff worth sharing:
1. We Don’t Like You Go Away - Seth Godin’s Blog:
“Hey, I know that your last customer was a jerk. I know that you get asked the same stupid questions over and over. I know that people don't appreciate you, they're boors, they're selfish, they're in a hurry.
But, here's the thing: I'm not those people. I've never been here before. I didn't do anything wrong! Don't blame me for them.”
2. Business Week’s “Rules for Making a Good First Impression” (via Library Voice):
Rule #1: Respond within 24 Hours
Rule #2: Greet People with Enthusiasm
Rule #3: Make Eye Contact
Rule #4: Leave Smart Voice Messages
Rule #5: Respect Contacts
Rule #6: Mind Your E-Mail
Rule #7: Remember Small Touches
3. Guy Kawaski's The Art of Customer Service & Doug Hanna's The Art of Customer Service II
I just loooove Seth's post. Get your fix of more customer service articles here.