Words of Wisdom from Roy

Here, here to several bits of wisdom from Roy Tennant's November 15 Library Journal article, "What I Wish I Had Known":

-I wish I had known that the solution for needing to teach our users how to search our catalog was to create a system that didn't need to be taught

-Read outside of the profession. Libraries do not drive the engines of innovation. Libraries are part of a niche market that either rides the coattails of other markets or gets left behind.

-It's about the user, stupid. While we were focused on crafting integrated library systems that served our needs, our users got left behind. Is it any wonder that they can't understand why our systems aren't as easy to work with as Amazon?